Frequently Asked Questions


What are you looking for help with?

To the top

ACCOUNT/SETTINGS/MEMBERSHIP

How much does a membership cost?

An annual membership is $149.00.

What is included in my membership?

You can send unlimited cards from our vast array of professional card designs, track when your cards have been viewed, add recipient email addresses to your Address Book for easy access, and display your logo and social media links along with your card.

Can I change a sender's name and email address?

Yes, the alternative sender can be changed. The main sender cannot be changed.

How do I pay for my membership?

You will be prompted to pay for your annual membership after your trial period expires.

How do I cancel my membership?

Your membership will cancel automatically after the one-year period. There are no prorated credits. Please note that once your annual membership ends and you do not renew, you will still have access to monitor your sent cards.

How do I renew my membership?

Once your annual membership has expired, you will be prompted to renew by entering your current credit card information.

Is there a minimum number of months that I have to pay for a membership?

Yes, our membership is a 12-month period.

Can I sign up for just one month to send holiday cards?

The SaveATreeCards.com site does not allow for monthly subscriptions. However, you can send holiday cards at holiday.saveatreecards.com site.

Is the package price listed the exact amount I will pay, or will there be additional charges added on, such as taxes or fees?

You will be charged only for the package you selected.

Will my company's name and address be included when I send a card?

Upon creating your account, you will be asked to enter your name, company name and address. Your company name and address will appear below the card. As an option, you can also include your phone number along with your address.

I can't remember my password. What should I do?

If you have forgotten your password, click on the "Log in" button. The login screen will appear. Click on "Forget your password?" link and you will be asked to enter your user email address. You will receive an email with instructions for resetting your password.

Do I need to allow cookies to use your web site?

Yes. Cookies are small text files a website can use to recognize logged in users. If you have cookies turned off, please specify in your browser to allow cookies for SaveATreeCards.com.

To the top

MY ACTIVITY

How do I track and manage my cards?

Select "My Activity" in the dropdown under your email address on the top navigation, or under the Quick Links in the left navigation. There you will find the status of Draft, Scheduled and Sent eCards. You can complete Draft eCards by clicking on "Finish," edit a Scheduled eCard's content and delivery date/time, and review the statistics on Sent eCards.

Note: If you make edits to a Scheduled eCard, be sure to click on "Save and continue" and then "Send."

Is there a report where I can see who has viewed my cards?

Yes. Select "My Activity" (under Quick Links) and click on the "Stats" button next to your card(s) listed under "Sent eCards."

Can I save card selections for future use?

Yes. Simply click on "Favorite" below the thumbnail of the card. Your selected designs will be stored in the "My Favorites" folder, which is in the left navigation above the card categories. To remove cards from "My Favorites," click on "Remove" under the thumbnail in the "My Favorites" folder.

To the top

ADDRESS BOOK AND CONTACTS

How do I add contacts to my Address Book page?

There are several ways to add contacts to your Address Book page, which is located in the dropdown menu under your email address at the top of the page.

  1. To add contacts to your Address Book, click on "Add New Contacts" button and then select the "Upload a File" tab and/or the "Type or Copy/Paste" tab. Follow the instructions provided on the respective pages.
  2. To add contacts while you are on Step 2, "Add Recipients," use one or all of these options:
    • Option 1: Select contact(s) from your Address Book. Simply begin typing email address, first name or last name in large entry field and click on contact displayed below box.
    • Option 2: Add New Recipient(s). You can enter just the email address, or you can include first and/or last name. Format as follows: email@example.com, Firstname, Lastname. If there is a comma in name such as "Lastname, Jr." — use quote marks around it. The new contact will also be saved to your "Contacts" list for future use. You will also be able to update the contact in the generated listed below.
    • Option 3: Select from "My Contacts." Click on "Select from My Contacts" below the box. Your entire My Contacts list will be displayed. Scroll over the desired contact(s) and click to select. Then click on "Add Selected Recipients."

Once the recipient list is generated, you will be able to edit or remove the contacts from your list. Editing the contact will update your "My Contacts" list; however, removing an email from your distribution list will not remove it from "My Contacts."

Do I need to add my contacts to my account in order to select my recipients?

In addition to selecting from your saved contacts, in Step 2, "Add Recipients," there is an option to "Add New Recipient(s)." See Option 2 in "How do I add contacts to my Address Book page?" FAQ above.

Note: We only store the names and email addresses of your recipients for your eCard reporting and to maintain your Contacts section. Please see our Privacy Policy.

What file types can I use for uploading my email addresses?

Acceptable files to upload are "csv" (comma-separated value) and/or Microsoft Excel "xls" or "xlsx" files. You can export or save a csv file from most email programs (e.g., Outlook, Google mail), database programs (e.g., Filemaker) and spreadsheet software (e.g., Excel).

You can upload a file of only email addresses; or, optionally, you can include your recipients' first names and last names, each in its own column. No column headers are necessary; however, your columns must be in this order: email address, first name and last name. Note: Not all email programs display recipient's name, only email address.

How do I export email addresses from Outlook so I can import them into my SaveATreeCards Contacts page?

Outlook 2013

  • Go to File tab at the top-left corner of the window.
  • Select Open & Export option in the column at the left side of the window.
  • Select Import/Export.
  • In the Import and Export Wizard window, select Export to a file. Click Next.
  • In the Export to a File window, select the Comma Separated Values option. Click Next.
  • Select Contacts under Personal Folders. Click Next.
  • Click Browse and select your exported file. Click Next.
  • Click the Finish button.

Outlook 2010

  • Go to File on the menu bar and select Import and Export.
  • Select Export to a file. Click Next.
  • Select Comma Separated Values (Windows).
  • Select your Contacts folder(s) you would like to import. Click Next.
  • Save the exported file on your computer. Click OK and Next.
  • To avoid a large file size, you can click on Map Custom Fields… to select only the data you want to import (i.e., First Name, Last Name, E-mail Address). Click OK.
  • Click Browse to find the .csv file.
  • Go to the SaveATreeCards "Contacts" page and import the .csv file.

Outlook 2007

  • Go to File on the menu bar and select Import and Export.
  • In the Import and Export Wizard window, select Export a file option.
  • In the Export a File window, select Comma Separated Values (Windows) option. Click Next.
  • In the Export a File window, select Contacts as the folder to export from. Click Next.
  • In the Export a File window, click Browse and select a location to save your *.csv file on your computer (e.g. your desktop).
  • Give it a name and press Save, followed by Next.
  • In the Export a File window, ensure that the actions are to Export "Contacts" from folder: Contacts.
  • Click Finish when you are done, and your address book will be exported.
Why do I have to verify the Reply-to email address?

We verify the Reply-to email address owner to avoid fraudulent spam and phishing email practices.

Is there a limit to how many email addresses I can have in my Contacts?

No, there are no limits to the number of contacts you can add to your Contacts page.

What happens if I send a card to a recipient's email that is no longer valid?

If the email address is no longer valid, you should receive a bounce-back email letting you know. Be sure to delete the email addresses to avoid the recipient's server detecting malicious behavior.

Does SaveATreeCards use my contacts' email addresses for its marketing purposes?

No. We only store the names and email addresses of your recipients for your eCard reporting and to maintain your Contacts section. Please see our Privacy Policy.

To the top

IMAGE LIBRARY

What file size and file types can I upload for my logo?

You can upload a JPG, GIF or PNG file up to 1MB.

What dimensions should my logo be?

The logo area below your personal message is set to a maximum size of 400px wide. There is no limit to the height. If your logo is larger than 400px wide, it will be resized to 400px. If your logo is smaller than the maximum width, it will not be resized. Suggestion: To avoid your logo being smaller than you would like, be sure to crop any excess white space around the logo.

To the top

CREATING A CARD

How do I create a card?

Choose a category and select a card by clicking on "Send" below the card thumbnail. You will be brought to Step 1.

Step 1: Set Up Card

  1. Enter information in the required fields (with asterisks).
  2. If applicable, upload your logo (See: What dimensions should my logo be?) and add your website link (Note: "www" is not required for link to work).

Step 2: Add Recipients

To add contacts while on Step 2, "Add Recipients," use one or all of these options:

  • Option 1: Select contact(s) from your Address Book. Simply begin typing email address, first name or last name in large entry field and click on contact displayed below box.
  • Option 2: Add New Recipient(s). You can enter just the email address, or you can include first and/or last name. Format as follows: email@example.com, Firstname, Lastname. If there is a comma in name such as "Lastname, Jr." — use quote marks around it. The new contact will also be saved to your "Contacts" list for future use. You will also be able to update the contact in the generated listed below.
  • Option 3: Select from "My Contacts." Click on "Select from My Contacts" below the box. Your entire list will be displayed. Scroll over the desired contact(s) and click to select. Then click on "Add Selected Recipients."

Step 3: Review and Schedule

  • Review the content you have added to your card.
  • Select a date and time to send your card and click "Done." Or click on "ASAP" and then "Done" to send within 15 minutes.
  • If you would like to view the card in your email, click on "Send Test" and it will be sent to the username email address.
  • When you are ready to send, simply click on "Send" button.

Note: At any time you can click on "Save as Draft" and return to complete/send your card.

Can I copy-and-paste copy from another program into the form fields?

Yes. However, the text styles will not carry over.

Can I stylize the message text with html code?

No.

Can I add links in my message? Is there a limit?

You can add as many links as you would like. Most email programs will automatically hyperlink website addresses; however, the links in the message area will not display as hyperlinked in the card setup process or in a browser.

If I'm sending a card to multiple people, can I include each person's name in the salutation (e.g., Dear Sue)?

Yes. In the "Message" field in Step 1, create a salutation such as "Dear {first_name}" or "Dear Mr. {last_name}" and the first or last names will auto-populate. Note: Be sure all your selected contacts include first and/or last names.

What can I include in the footer information below my card?

The footer information is created upon setting up your account under "Settings." The signature includes company name and address and, if desired, phone number.

Can I add social media icons/links to my e-card?

Yes. On Step 1 of the card setup process, you can add Facebook, Google+, LinkedIn and Twitter icons, as well as your website link(s). Just click on "Link Library" above the "Select Link(s)" field and a window will open with a form to add website address(es) and/or social media icons. To add a new link, select the type of link (e.g, text link, Facebook icon), enter the web address (URL) to the applicable sites, and provide a title for each. These titles will be displayed when a recipient rolls over the links. You can also access the "Link Library" from the dropdown list by clicking on your email address at the top of the page.

How do I schedule my card to be sent on a future date and/or time?

On Step 3, simply scroll through the months and select the date and time you would like your card to be sent, and click "Done." If you would like it to be sent immediately (within 15 minutes), click on "ASAP" and then "Done."

How do I finish a card that I saved to be completed later?

Click on your login email address at the top of the page and select "My Activity." Your draft cards are listed at the top of the page. Simply click on the "View" button to continue with the setup process.

What if I want to change my card selection?

You can change your card selection by either of these options:

Option 1: On Step 1 (Set Up Card), you can select a new card by scrolling through the card selections using "Previous card" and "Next card" links above the card. The cards displayed while scrolling will be in the category you originally selected (e.g., Thank You). The content you have already entered will remain upon choosing a different card. If you want to change to a new card category, your content will need to be re-entered or copy-and-pasted.

Option 2: On Step 1, click on "Back to cards" link at the top of the page to return to the card categories. Any information already entered will be lost.

Do I need to add "http://" before my company's web address?

If "http://" is not included in your web address, our system will automatically add it.

How do I select certain cards as Favorites?

Simply click on the "Favorite" button under the card thumbnail. Your "Favorite" designs will be stored in the "My Favorites" folder, which is in the left navigation above the e-card categories. To remove cards from "My Favorites," click on "Remove" under the thumbnail in the "My Favorites" folder.

Can I change the greeting, quote or image that appears on the card?

All cards are final as shown, but you will be able to add your own personal message and logo (or any image). If you would like a custom card, please contact us at 877-237-5310 or email us at help@saveatreecards.com.

To the top

RECIPIENT EXPERIENCE

What does the eCard recipient receive?

The recipient receives an email with the card graphic and footer information as displayed in the setup process. There is also a link above the card to view in a browser in case they are unable to view in their email. Your name and/or email address is shown in the "From" field. The "Subject" line will be as you entered in the card setup process.

In Step 3, the "Review and Schedule" page, you can click on the "Send Test" to send the card to the "sender" email address for review and approval. A test card will appear exactly how your recipient(s) will view your card.

Who will receive the email replies that a recipient may send?

If recipients reply to your email, the email address entered in the Reply-to field in Step 1 will receive the reply emails.

If I send a card to multiple people, will each recipient see that I've also sent it to other people and/or their email addresses?

No. Each recipient will only see their email address (and name, if you included this information) in the "To" field.

Why are some of my recipients not receiving my cards?

This could be due to your recipients' spam filter settings. Make sure you are sending your cards to people who have given you permission to email them. Use a descriptive subject line and avoid words that spam filters look for. Here is a link to one of many sources: http://www.bloomtools.com/articles/spam-trigger-words-to-avoid.html

Why can't my recipients view my card when they click on the link in the email they received?

If you delete a card from your "Sent eCards" list on the "My Activity" page, the recipient will no longer be able to view the card in their browser or the card images in their email. After 90 days, the "Delete" button will become available. You will then be able to delete the card(s).

Will recipients of my card be sent any marketing emails from Logica3 or SaveATreeCards.com?

No. The recipient email addresses you upload are used only to send your card. We will never share, rent or sell your list. Please see our Privacy Policy.

Will there be any advertising with the cards?

No.

To the top

SENDER EXPERIENCE

Why am I not receiving notification emails?

Due to certain spam filters, some email programs may send notification emails to your spam or junk mail folders. To avoid this, add ecard-send@m.saveatreecards.com to your email program's Address Book.

How long will it take for my card to send?

Your card will be sent on your chosen delivery date and time. The time increments are set for every 15 minutes (e.g., 2:00, 2:15, 2:30, 2:45) and will send within 15 minutes from that time. Or you can simply select "ASAP," which will also send within 15 minutes.

Can I copy a card I already sent and resend to someone else?

Yes. Go to your "My Activity" page and click on "Copy" to the right of the desired card under "Sent eCards."

I can't receive cards sent to myself or other people in my company.

When you send a card from the SaveATreeCards site, it gets sent from our server, using your email address as the "from" and/or "reply to" email address.

Your email administrator may block company emails that are sent from a mail server other than your company's mail server. You will need to contact your email administrator and ask them to allow (whitelist) email from the SaveATreeCards server.

What happens if I send a card to a recipient whose email address is invalid?

Any invalid recipient emails will come back to you as an email bounce-back. Either correct the email address on your "Address Book" page or delete if it is invalid. To resend to the correct email address, go to "My Activity" page and click on "Copy" next to the card you would like to resend. Select your send date and time and the recipient(s).

How many card designs does SaveATreeCards offer?

SaveATreeCards currently offers 19 categories of cards, totaling 390+ professionally designed cards. We will continually add cards.

Can I add a link to a card on Facebook, Twitter and other social media sites?

Yes. Send yourself a card, click on the link above the card image to view in a browser, then copy and paste the URL on your social media pages.

How does SaveATreeCards track when my card has been viewed?

There are two ways the card tracking information is obtained:

  1. Display in browser: The eCard recipient receives an email notice that they have received an eCard. When they click to view the eCard in a browser, SaveATreeCards records that the card has been opened.
  2. Display in email: The eCard recipient opens their email and SaveATreeCards records the card as opened. If the recipient has images set to not display in their email program, SaveATreeCards does not record that action as opened; however, if the recipient clicks to display the image(s), it will be recorded as opened.

You can view stats for each card sent on the "My Activity" page. The report shows the email address, when opened, and how many times it has been viewed.

To the top

SPAM

Important Tips

Please follow these tips to decrease the chance that your card is seen as spam and to increase deliverability:

  • Don't use excessive punctuation or special characters (e.g., @#$!?) in the subject and message fields.
  • Don't use excessive capitalization in the subject and message fields.
  • The subject line should have something to do with the body of the email (e.g., "Congratulations").
  • Use the sender's name rather than a generic name (e.g., Sales Department).
  • If possible, do not use a free email account (e.g., Hotmail) for the "Sender" email address. Some email servers automatically reject emails sent from free email accounts to large recipient lists.
  • Make sure your contact list is permission-based.
What is SaveATreeCards's spam policy?

SaveATreeCards considers spam to be unsolicited bulk email messages, and is strictly prohibited. All members of SaveATreeCards must agree to our Unsolicited Mailings/Anti-Spam Policy as described in our Terms & Conditions. We encourage you to review your email list on a regular basis for accuracy and to use only permission-based emails.

At the bottom of every email is a link for the recipient to unsubscribe from a member's email list. This blocks that member from sending a card to that email address in the future. The member cannot change this setting. Only the recipient can allow that member to send them cards again.

Why are some of my recipients not receiving my cards?

This could be due to your recipients' spam filter settings. Make sure you are sending your cards to people who have given you permission to email them. Use a descriptive subject line and avoid words that spam filters look for. Here is a link to one of many sources: http://www.bloomtools.com/articles/spam-trigger-words-to-avoid.html.

Why am I not receiving notification emails in my email?

Due to certain spam filters, some email programs may send notification emails to your spam or junk mail folders. To avoid this, add ecard-send@m.saveatreecards.com to your email program's Address Book.

To the top

MISCELLANEOUS

My company is very sensitive about keeping our customers' contact information private. Can we purchase a card from the selection and send it using our own email system?

Cards can only be sent through the SaveATreeCards.com web site. However, we will not use or sell any email addresses provided for sending your cards. Please see our Privacy Policy.

How long has SaveATreeCards been in business?

SaveATreeCards (formerly Logica3Cards) was founded in 2001 as a free e-card site for business-to-business users.

Do you have a customer support team I can talk to?

Yes. We are available from 8:30 a.m. – 5:00 p.m. CST, Monday – Friday. Please call 877-237-5310.

Additional Questions?

For any additional questions regarding SaveATreeCards, please email support or call 1-877-237-5310.